Refund Policy

Returns

You have 7 days from delivery to your address of your order to contact us to inform us of damage or return an item, if returns are accepts on your item. If a period of over 15 days has elapsed, regardless if you were on vacation or similar, we unfortunately cannot offer you a refund or exchange.

In order to receive any damage refund the following is required: 

Within 7 days of delivery to your address, regardless if you were on vacation or similar, please promptly send photos of the box exterior and interior contents so that we may file any damage claims to our insurance. Without photos, we are unable to grant your damage refund request. Do not discard the box as insurance requires this proof with photos. 

Your item must be in the original packaging, unopened, brand new, unused. Do not mark up the outside box. Please check the listing under the Shipping tab to see if returns are allowed for your product. Customized, handmade, personalized, and personal products are final sale. 

You are responsible for the costs of returning goods to CrystalPower.
Any goods returned are your responsibility until they reach our company.
Please ensure you package your return items properly to prevent damage to the goods or packaging.

NOTE: Please do not refuse a shipment. Otherwise, you will be responsible for rerouting fees, additional re-ship fees to the appropriate location, restocking fees and other fees incurred for the refusal of the shipment. 

We are not responsible for any goods that are returned to us in error or sent to the incorrect address. We recommend you use a postal service that insures you for the value of the goods you are returning.

If you change your mind about the goods, if we allow returns on your item, you MUST accept the shipment first, then return to us within 10 days of getting the correct address from our customer support team. The goods returned must be in their original condition which includes any packaging. The cost of returning the goods will be the buyer's responsibility. All goods will be inspected on return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packa